OnPay – Vestwell Help Center

Since our platform has an integration with your payroll provider, we can take a lot of work off your plate regarding the processing of your payroll files through automation.

OnPay offers a 360° level of integration.

This guide will help you set up your integration as well as help you understand your specific responsibilities for the proper administration and submission of payroll files.

1. How Does My Integration Work?
2. Are There Any Reasons Why My Plan Might Not Be Eligible for an Integration?
3. How Do I Initiate My Integration Setup?
4. What Are My Responsibilities If My Plan Has an Active Payroll Integration?
5. What Do You Handle for Me If My Plan Has an Active Payroll Integration?
6. Will You or OnPay Charge Me Fees to Set Up and/or Maintain This Payroll Integration?
7. What If I Amend My Plan or Change the Frequency of My Employer Contributions?
8. How Do I Disconnect My Integration?

How Does My Integration Work?

Your integration is a 360° automated integration. This is a two-way integration in which we will automatically receive certain information about your plan and participants from your payroll system, process saver and employer contributions to the plan, and automatically send your savers’ selected deferral elections from their saver portal to your payroll provider.

Are There Any Reasons Why My Plan Might Not Be Eligible for an Integration?

There are some plan design features that currently prohibit the use of payroll integration, including:

• Plans that do not have an established recurring pay schedule setup in both the portal and the payroll system.
• Plans that do not use the same payroll provider for all pay group(s).
• Plans that have limitations preventing each pay group from being integrated.
• Eligibility rules that exclude certain classes of employees, types of compensation, or certain types of hours worked.
• Plans with per pay period non-mandatory employer contributions.
• Plans that allow after-tax contributions (only be available if your plan uses a Third Party Administrator). Note: After-tax and Roth contributions are not the same.

How Do I Initiate My Integration Setup?

To connect your integration, please follow the below instructions before you process your next payroll. You will need to be the Company Owner of the OnPay account to complete the connection.

1. Log in to your employer portal
2. Navigate to the "Contributions" page.
3. Click the gear icon.
4. Click the Connect to OnPay button.
5. Follow the steps to authorize your connection.

We will deactivate your existing 401(k) deduction codes, please do not run payroll until you see "Vestwell" retirement deduction codes.

Where to Find Retirement Deduction Codes:

Your retirement deduction codes will appear four business days before your first payroll with us. You can locate the codes in OnPay by following the instructions below:

1. Log in to OnPay.
2. Navigate to "Company."
3. Click Worker Deductions.

For plans with multiple EINs:

1. Ensure at least one pay group is set up in your retirement plan portal for each company you need to connect.
2. Click Connect to OnPay.
3. Log in to your OnPay account, then select the company you want to connect.
4. You’ll be redirected back to the retirement plan portal to map the selected company to existing pay groups.
   • Note: Only map pay groups associated with this company. You can connect additional companies later.
5. Click Connect.
6. To connect another company, click Connect to OnPay again and select a different OnPay company.
7. Repeat steps 4–5 for each EIN.
8. A connection is complete when a green checkmark with “Connected” appears next to the pay group.

What Are My Responsibilities?

Our ability to successfully process your payroll files and administer your plan depends on you! It is your responsibility to:

Loans

• Set up and maintain retirement loans within your payroll system. Follow the steps below to set up a loan in OnPay:

1. Navigate to the employee profile from your Dashboard under "My Team," or in "Workers."
2. Click Job, then Deductions, and click the blue + to add a deduction.
3. Under "Deduction Name," enter: 401k Loan.
4. Under "Type," enter: Standard Deduction (Post Tax).
5. Select Reported as 401(k) loan radio button, and click Add Deduction.
6. Ensure the new loan deduction is Active and enter the appropriate amount for the loan repayment.

Discretionary and/or Profit-Sharing Contributions

• Submit non-mandatory employer contributions through your employer portal using an off-cycle upload.

Mandatory Employer Contributions

• Maintain and submit mandatory employer contributions that are on a frequency other than on a per-pay period basis using an off-cycle upload.

Pay Groups

• Make sure any pay groups in your payroll system are also set up with us and vice versa.
• To edit a pay group name or set up new pay groups, please see our article, “How Do I Change My Pay Group With an Enabled Integration?” prior to your first pay date.
• If you are removing a pay group from your payroll system, please contact us directly.
• The number of pay groups or companies in your payroll system may affect your plan’s eligibility to integrate.

Saver Status Changes - Payroll System

• Make updates in your payroll system when savers are hired, terminated, or re-hired. Include a specific date when making these status changes in your payroll system.

Saver Personal Information

• Maintain complete, accurate, and up-to-date personal information within your payroll system - including date of birth, social security number, and email address.

Pay Frequency/Schedule Changes

• Report any pay frequency or pay schedule changes to your representative to ensure there is no delay in processing your payroll files upon making this change in your payroll system.

Negative Contributions/Corrections

• Negative contributions or corrections are unable to be processed through the integration. For assistance with negative contributions or corrections, please contact us directly.

Review Payroll Data

• We rely on you to provide us with correct, updated, and complete data about your employees regardless of whether we receive that data directly from you or from your payroll provider. Regular audits and spot checks of the data provided to us will help you quickly identify and rectify any discrepancies.
• We recommend ensuring accuracy of the Plan Contact Info on your employer portal as an email will be sent to notify you of any discrepancies.

What Do You Handle for Me If My Plan Has an Active Payroll Integration?

Payroll Codes

Set up and maintain certain deduction/earnings codes within your payroll system.

• Name: Vestwell 401(k)
• Name: Vestwell Roth 401(k)

If you have existing Pretax or Roth codes in OnPay, they will be deactivated. Any existing IRA codes must be deactivated by you, the employer.

Saver Deferrals - First Payroll

• Four business days before your first pay date with us, we will use the saver deferral rates in the portal to set saver elections in your payroll system. To guarantee saver deferral rates have been updated in your payroll system, do not run payroll four business days before your scheduled pay date.

Saver Deferral Updates

• Ongoing deferral changes made in the saver portal by eligible savers will be communicated to your payroll system. It may take a few pay periods for this to be reflected in saver paychecks.
• If your plan has an auto-enrollment feature, the same guidelines above apply.

Saver Status Changes In The Portal

• When you add, rehire, or terminate employees in your payroll system, the changes will be reflected in the portal.

Processing Contributions

• Process employee deferrals and employer contributions, which are maintained by the integration shortly after you run payroll in your payroll system.
• If you process your payroll early, we will never process the contributions file before the pay date.
• Off-cycle contributions processed in your payroll system will come through the integration & reflect in your employer portal after the pay date.

Will You or OnPay Charge Me Fees to Set Up and/or Maintain This Payroll Integration?

Please note that integration fees may apply. For further information, please reach out to your representative.

What If I Amend My Plan or Change the Frequency of My Employer Contributions?

If your plan has been amended or if you are considering an amendment to your original plan documents, please inform your retirement plan representative to understand what actions on your part will be required to submit and process your payroll files correctly.

If you have changed the frequency of funding your employer contribution, our team will work with your payroll provider to make any necessary updates.

How Do I Disconnect My Integration?

To deactivate your integration:

1. Log in to your sponsor portal.
2. Navigate to the "Contributions" page.
3. Select the tools icon.
4. Click Disconnect under the integration status.
5. Follow the steps to authorize your connection.

If you change payroll providers, it is your responsibility to inform us so that we can disconnect your integration and assess whether integration with a different payroll provider is available. Please reach out to your representative, and we will assist you.