If your contribution submission fails, you will receive both an email and an in-portal error message that prompts you to take corrective action. To resolve any of the errors listed below, please follow the corresponding steps.

1. [Action Required: Payment Failed](https://support.vestwell.com/hc/en-us/articles/6989599609879-Solving-Contribution-Submission-Errors#01K0W5YCWBPJ9NAYP6SJ154GNR)
2. [Action Required: Bank Account Verification Failed](https://support.vestwell.com/hc/en-us/articles/6989599609879-Solving-Contribution-Submission-Errors#h_01K0W4QZNX7KK9JH4DY5NGPK3A)
3. [Action Required: Contribution On Hold](https://support.vestwell.com/hc/en-us/articles/6989599609879-Solving-Contribution-Submission-Errors#01K0W76HBKTGMCEKF228KBPMP8)

## Action Required: Payment Failed

If you receive an error message that your payment failed, please follow the steps below:

1. Click the **Go to Bank Accounts** button on your error message.
2. If your payment failed because your account number is invalid, select **Update** to update your bank account information. If your payment failed due to lack of bank authorization, please add our ACH company ID to your bank's authorized list to allow transaction processing, then select **Re-verify Account** to confirm re-verification of your bank account.
   
   - _Note: Alternatively, you may select **Add New Account** if you would like to [connect a new bank account](https://support.vestwell.com/hc/en-us/articles/360057859074) to your portal._
3. Follow the steps to update, re-verify, or add a new account based on your selection.

## Action Required: Bank Account Verification Failed

If you receive an error message that your bank account verification failed, please follow the steps below:

1. Click the **Go to Bank Accounts** button on your error message.
2. If your verification failed because your account number is invalid, select **Update** to update your bank account information. If your verification failed due to insufficient funds in your account, select **Re-verify Account** to confirm re-verification of your bank account.
   
   - _Note: Alternatively, you may select **Add New Account** if you would like to [connect a new bank account](https://support.vestwell.com/hc/en-us/articles/360057859074) to your portal._
3. Follow the steps to update, re-verify, or add a new account based on your selection.

## Action Required: Contribution On Hold

If you receive an error message that your contribution is on hold, please follow the steps below:

1. Click the **Go to Bank Accounts** button on your error message.
2. If your contribution is on hold because account number is invalid, select **Update** to update your bank account information. If your contribution is on hold due to stopped payments, select **Re-verify Account** to confirm re-verification of your bank account.
   
   - _Note: Alternatively, you may select **Add New Account** if you would like to [connect a new bank account](https://support.vestwell.com/hc/en-us/articles/360057859074) to your portal._
3. Follow the steps to update, re-verify, or add a new account based on your selection.

### Articles in this section

- [Why Is My Contribution on Hold Due to a Bank Account Issue?](https://support.vestwell.com/hc/en-us/articles/37235832902807-Why-Is-My-Contribution-on-Hold-Due-to-a-Bank-Account-Issue)
- [Missed Deferral Opportunities (MDOs): What They Are and How to Correct Them](https://support.vestwell.com/hc/en-us/articles/36987380603415-Missed-Deferral-Opportunities-MDOs-What-They-Are-and-How-to-Correct-Them)
- [How-To Video Series - How to Submit Contributions Through Your Employer Portal](https://support.vestwell.com/hc/en-us/articles/5963241162647-How-To-Video-Series-How-to-Submit-Contributions-Through-Your-Employer-Portal)
- [The Contributions Dashboard](https://support.vestwell.com/hc/en-us/articles/5810375427479-The-Contributions-Dashboard)
- [How Do I Submit My Payroll Contributions Through My Employer Portal?](https://support.vestwell.com/hc/en-us/articles/4410323810967-How-Do-I-Submit-My-Payroll-Contributions-Through-My-Employer-Portal)
- [Entering Contributions - Manual Entry In The Contribution Grid](https://support.vestwell.com/hc/en-us/articles/5814763679255-Entering-Contributions-Manual-Entry-In-The-Contribution-Grid)
- [Entering Contributions - File Upload](https://support.vestwell.com/hc/en-us/articles/5816256239383-Entering-Contributions-File-Upload)
- [Using the Default Contributions Upload Template](https://support.vestwell.com/hc/en-us/articles/360057859034-Using-the-Default-Contributions-Upload-Template)
- [Submitting Off-Cycle Contributions](https://support.vestwell.com/hc/en-us/articles/5793091609367-Submitting-Off-Cycle-Contributions)
- [Adding & Updating Employee Info During The Contribution Flow](https://support.vestwell.com/hc/en-us/articles/5824527436055-Adding-Updating-Employee-Info-During-The-Contribution-Flow)